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Do you have a complaint or comment? Please let us know.

Please contact us by phone or email:

Our customer service can be reached on the following number + 44 330 808 0283

Via email
Mail your complaint or comment to

You will receive an acknowledgment of your complaint or comment within 2 working days . Moreover, no later than 14 days after the reception of your complaint or comment, you will receive a substantive response. Our aim is to reach a solution as soon as possible. However, if that is not the case, you can always rely on the dispute settlement procedure of the Disputes Committee. Additional information with regards to this procedure can be found here:

Furthermore, you can also submit your complaint to the Disputes Commission through the European ODR platform: