To help you better and more personally, we use cookies and similar techniques. In addition to functional cookies, which allow the website to function properly, we also place analytical cookies on our website to make it a little better every day. We also place personal cookies so that we and third parties can track your internet behaviour and display personalised content. Want to know more? Read all about our cookie policy here. If you want to use our website in all its glory, it is necessary for you to accept our cookies. If you choose to decline, we will only place functional and analytical cookies.
Frank saves various data during your time on our website. We do this to ensure an optimal shopping experience. You can find all the information we store and what we do with it listed below.
We use cookies and other tracking technology to store non-personal information. Cookies are small pieces of information which we send to your browser and are sent to our servers upon return visits to our website. Thanks to cookies, your web browser can recognize when you visit our website again and we can use them to personalize your visit (e.g. by saving products you add to your shopping cart.) This makes using our website more enjoyable. With the exception of your IP address, we don't store any name and address information or any other personal data. Cookies pose no threat to your computer or stored files.
We are required to ask you, by law, for permission to use cookies on your first visit to the website. If you allow access, this acceptance will be stored by us so that you aren't required to approve access again. When you approve the use of cookies, you can also remove them via your browser or virus scanner. In that case, our website will consider the use of cookies revoked and request access again upon your next visit. In the event that you revoke access however, it is possible that you may not be able to utilize all features of the site or that you may have limited access to areas of it.
When visitors come to our site, we store cumulative information, such as which pages have been visited, the order in which they have been visited, and the links which have been clicked on. The collection of this information includes the storage of IP-addresses as well as the registration of the used operating system and browser software of every visitor to our site. Despite the fact that this information is not personally identifiable, it is possible to learn the internet service provider and geographical location of the user from the IP-address.
To certain degree, we also store personal information. In general, our site uses an order form and registration form so that you can place orders with us. These forms contain fields for personal information, such as name, e-mail address, delivery address, and telephone number.
Google Analytics Lastly, our websites use Google Analytics, a web analysis service offered by Google Inc.("Google"). Google Analytics uses cookies which make a usage analysis of the website possible through you. The information collected via cookies about your use of the website are sent to a Google server in the US and stored there. In the event that IP-anonymization is activated on the website, your IP-address is limited in advance by Google in member countries of the European Union or in other member countries that make use of the European Economic Zone. Only in exceptional cases will the complete IP address be sent to a Google server in the US and shortened there. For the benefit of the website holder, Google will process this information to keep track of how you use the website, to make reports on website activities for the website holders and to provide other services with regard to website and other internet use. The IP address sent by your browser in the context of Google Analytics will not be linked to other Google data.
You can prevent the storage of cookies by choosing the appropriate setting in your browser. We'd like to point out that in that case you may not be able to use all features of this website completely. You can also prevent that the data collected by the cookie and related to your use of the website (including your IP address) are sent to Google, stored and processed by Google by downloading and installing the browser plugin available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
Frank uses non-personally identifiable information such as your IP address and the pages you visit on our website to register any problems with our servers and our website. Your IP address and other non-personal information may also be used to analyse demographic information, patterns and website use. This information helps us to develop and improve the layout of our website.
Frank uses the information you enter into our ordering fields to complete your transaction (such as the sale of products and services). In addition we can also use your personal information to do market research among our current customers and potential new customers. Financial information (credit card numbers, expiration data and cvv2 code) will not be stored in our system. Your shipping address and billing address will, in order to be able to complete the transaction.
You may receive information from us now and then about new products, new services or special actions that we think have an additional value for you. Should you wish to remove your email address so that you will no longer receive any emails from Frank in the future, or if you want to unregister, or receive insight into the data from you that we store, you can contact us at info@frank.nl. Please note that you will only receive emails regarding promotional purposes if we have your explicit consent (newsletter registration).
When you order with Frank, you can always check the status of your order. As soon as your order is dispatched from our warehouse, you'll receive a confirmation email with a tracking code. With this code, you can track your order. This applies to all items sent by PostNL.
